Refund Policy
Last Updated: 8/19/2025
1. Subscription Refunds
At GoActive.ai, we want you to be completely satisfied with your subscription. Our refund policy is as follows:
- Refund Policy: Since we offer a 14-day free trial, refunds are not available after the trial period ends.
- Subscription Cancellations: You may cancel your subscription at any time. Upon cancellation, you will retain access to your plan's features until the end of your current billing period. No refunds will be provided for partial subscription periods.
2. Addon Purchase Refunds
For one-time addon purchases:
- Digital Content: Due to the nature of digital content, all addon purchases are generally non-refundable once the content has been accessed or downloaded.
- Unused Addons: If you have purchased an addon but have not yet accessed it, you may request a refund within 7 days of purchase.
3. How to Request a Refund
To request a refund, please contact our support team at goactiveai@gmail.com with the following information:
- Your account email address
- Date of purchase
- Reason for the refund request
We aim to process all refund requests within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
4. Exceptions
We reserve the right to deny refund requests in cases of:
- Suspected fraud or abuse
- Violation of our Terms of Service
- Extensive use of the service before requesting a refund
5. Changes to This Policy
We may update our Refund Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this policy periodically for any changes.
6. Contact Us
If you have any questions about our Refund Policy, please contact us at goactiveai@gmail.com.